Privacy and cookies

Last updated: 31 July 2026

We take your right to privacy very seriously and respect any personal data you share with us. We have appropriate security measures in place to ensure we keep your data safe.

This privacy policy is intended to give you an understanding of how and why we use the information that you give us.

This policy applies to:

1. Individuals at language centres or education institutions, service providers, and educational travel agencies applying to join English UK or participating in our events, or attending international education sector events where English UK is also present
2. Students, parents and accommodation providers connected with an English UK member centre closure, or when submitting a complaint about an English UK member centre
3. Individuals visiting our websites, social media profiles or signing up to our mailing lists

References to ‘we’, ‘our’ and ‘us’ in this privacy policy are to English UK and associated companies.

1. About us

English UK trades as English UK Ltd, the membership and charitable arm, and English UK Enterprises Ltd, the commercial arm.

English UK Ltd is a company registered in England and Wales with company number 5120951 and a charity registered in England and Wales with charity number 1108792. The registered office is 47 Brunswick Court, Tanner Street, London, SE1 3LH.

English UK Enterprises Ltd is a company registered in England and Wales with company number 5200973. The registered office is 47 Brunswick Court, Tanner Street, London, SE1 3LH. English UK Enterprises Ltd organises StudyWorld events.

2. Information we collect about you, how we use it and how we collect it

We collect the information listed below through different channels:

• digital/online forms e.g. for membership, event participation
• phone calls and correspondence
• visiting our websites and/or social media pages
• our participation at other international education events

Members, partners and participants

Personal data collected:
Full name, employer, job title, postal address, email address, telephone number, dietary/mobility/additional requirements.

We use your data to provide you with the service you have registered for, to keep you informed of any changes or developments that may be relevant, and to promote events and training courses throughout the year.

The wider ELT and international education industry

Personal data collected:
Full name, employer, employer postal address, email address, job title.

We use your data to keep a record of attendance at events and to promote events that we run which may be of interest.

Students (including children)

Personal data collected:
Full name, email address, age, nationality, address in the UK, school in the UK, visa category.

We use the data to organise a new course if their school has closed, to investigate a complaint against an institution that is an English UK member, to liaise with government or Embassy officials in relation to a query, and where we run targeted promotional campaigns.

This information is normally provided to us by the student, parents, the centre where they are studying or by agents.

Website users

Personal data collected: (only when completing contact form)

(fields on website contact form)

We do not collect any personal data when you browse our websites.

We use cookies to improve the user experience of our websites. You can read more about how we use cookies in our Cookies Policy.

3. Legal bases for processing your data

We use different legal bases for processing data that you provide us:

1. Contract – when you join English UK membership or register for our events and services
2. Legitimate interest – to share information and details of events/training relevant to the international English Language Teaching sector
3. Consent – where you agree to the specific use of your personal data as per the terms and conditions of the service you are registering for

4. How long we keep your personal data

We only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with those that have asked us not to.

The retention period is based on the sensitivity of the personal data and the reason for collecting and processing the data.

5. Who has access to your information

We allow our staff or those representing English UK to access and use your information for the purposes for which you have provided it to us. Any third-party agencies engaged by us to carry out our services are carefully selected and required to demonstrate compliance to UK data protection legislation.

We will only share your personal information with third parties where it is directly relevant to the services you have requested.

We may also disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation, or to enforce or apply any agreements, or to protect the rights, property or safety of English UK or others.

Our third party providers include:

Bonard, British Council, ClickDimensions, Disquiet Dog, DropBox, Eventbrite, Groups.io, LanguageCert, Microsoft 365, Systems IT, English UK complaints Ombudsman, venues hosting our events and our contracted trainers.

6. Your rights

We understand that privacy and data are sensitive and important. You have a number of rights in relation to your data. These are:

1. To be informed: this privacy policy details how and why we collect, store and use your personal data
2. To request access to your personal data: you can ask to see the data and information we hold about you. Please see below for details on how to request this information
3. To rectification or erasure: we want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us using the contact details below
4. To restrict processing: you can let us know how you want us to use your data by getting in touch with us using the contact details below.
5. To transfer your data: you have the right to request your data be provided in an easy-to-use format to another supplier.
6. To change your processing preferences: you can opt out of hearing from us at any point by contacting us using the contact details below.

7. How to contact us

You can send questions about our privacy policy or personal data we hold about you to:

Data Compliance Officer, English UK, 47 Brunswick Court, Tanner Street, London, SE1 3LH
E: datacompliance@englishuk.com
T: + 44 20 7608 7960

Subject Access Requests will be dealt with and responded to within 28 days.

8.  How to make a complaint

If you are unhappy with the way in which your personal data has been handled, you are entitled to make a complaint to the Information Commissioner’s Office.

W: https://ico.org.uk/concerns

T: +44 303 123 1113

EU Representative
Rickert Rechtsanwaltsgesellschaft mbH
Colmantstraße 15, 53115 Bonn, Germany
HRB 9269, AG Bonn – GF/CEO: Thomas Rickert as its representative in the EU

W: www.rickert.law
E: info@rickert.law
T: +49 (0) 228 74 89 80

Last updated 31 July 2026.

1. What is a cookie?

Cookies are small files that are automatically dropped on your computer as you browse the web. They are harmless bits of text typically used to remember your preferences and provide analytics that are locally stored and can easily be viewed and deleted.

2. Why does the English UK website use cookies?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Our cookies are used for the following purposes:

Technical: required to remember you within the same browsing session and to ensure that the interface is adapted to your device.
Analytical: Used to count the number of website users and aggregate anonymous information about where you go and what you do.

None of our cookies store any personal information such as your name or address. Please note that restricting cookies may impact on the functionality of this website.

3. What cookies do we use?

Cookie name	Purpose	Expiry
Google Analytics [_ga]	Registers a unique ID that is used to generate statistical data on how the visitor uses the website	Two years
Google Analytics [_gat]	Used by Google Analytics to throttle request rate	Session
Google Analytics [_gid]	Registers a unique ID that is used to generate statistical data on how the visitor uses the website	Session
Google Analytics [collect]	Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.	Session
Symfony	Used to recognise returning visitors (i.e. when ‘remember my password’ is ticked)	Session

4. How can I control or delete cookies?

Most browsers are initially set up to automatically accept cookies. You can change the settings to block them or to alert you when they are being sent to your device.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all website features we offer and we may not be able to store your preferences (including whether you have accepted cookies or not).

If you use different devices to view and access (e.g. computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

Please see below for more information about cookies on most used browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox 
• Safari (Desktop)
• Safari (Mobile)
• Android Browser
• Opera
• Opera Mobile

Please visit allaboutcookies.org or aboutcookies.org for more detailed information about cookies and browser settings related to them.